Frequently Asked Questions

We do try and keep all forms to a minimum. At the start of your claim we will need to get a few papers signed but some of these can be signed via e-mail if you want or alternatively we are able to arrange someone from our claims team to see you at home and go through everything with you so that you know exactly what is happening. Throughout the case we’re happy to accept more information from you over the phone instead of expecting you to write to us.

This can be often a very difficult question to answer because it very much depends on the type of case and the circumstances. Some of our claims end in just a few weeks whilst others may take significantly longer. When you speak to us we will be able to give you a fairly accurate time scale once we have some more details from you.

Clear Law solicitors will only ever act on your behalf on a strict no win no fee basis. That means that you pay nothing up front and nothing at all if your case is unsuccessful through no fault of your own.  How we operate the no win no fee differs slightly depending upon if your case includes an element of personal injury or not.  

If your Housing Disrepair claim includes personal injury 

In April 2013 the way accident injury claims are funded and taken care of changed as a result of the Legal Aid, Sentencing and Punishment of Offenders Act. The act dramatically altered the amount of legal expenses that lawyers can recover from the losing party and greatly altered the ‘no win no fee’ structure that solicitors have used for many years to ensure that victims of negligence get their rightful damages.

In the new guidelines Clear Law will continue to fight for the rights of those hurt of injured through no-fault of their own with no risk to yourself. The latest rules can be confusing and hard to grasp but be assured that when you speak to us you will not be asked to pay any costs whatsoever in advance and even if your claim is not successful through no fault of your own you’ll never be asked to pay anything to us. Where your claim is successful, we will be entitled to a deduct a success fee which will never exceed 25% of your damages.

If your Housing Disrepair claim does not include personal injury 

We do not charge for assessing your case. We operate a strict ‘No Win No fee’ policy.  If your case loses, it won’t cost you a penny. You only pay when your case is successful and the cost would be simply deducted from any compensation you receive.  This amount will never exceed 25% of your total compensation. However, the main things is that we will ensure all repairs are carried out by your landlord and we do not deduct anything from the cost of repairs.